WET WEATHER POLICY

1. Cancellation and Rescheduling:

• In the event of wet weather, Messy Little Hands reserves the right to cancel outdoor sessions for the safety and comfort of all participants.

• If a session is cancelled due to wet weather, participants will be notified at least 1.5 hours before the scheduled start time via email and/or SMS.

• Cancelled sessions will be rescheduled to the next available date, and participants will be notified of the new date and time as soon as possible.

1. Refunds:

   • If a participant cannot attend the rescheduled session, they are entitled to a voucher. Voucher requests must be made within 48 hours of the cancellation notification.

   • Vouchers will be processed within 7 business days of the request. Vouchers have a 3-month Expiry.

2. Communication:

   • Participants are responsible for providing accurate and up-to-date contact information to ensure timely communication regarding cancellations and rescheduling.

3. On the Day of the Event:

   • In the event of uncertain weather conditions, participants are encouraged to check their email and/or SMS notifications for updates.

   • If weather conditions change unexpectedly during a session, Messy Little Hands staff will make a decision on whether to continue, pause, or cancel the session based on safety considerations.

4. Indoor Alternatives:

   • Where possible, Messy Little Hands will seek indoor alternatives for sessions affected by wet weather. Participants will be informed of any changes to the venue in advance.

By purchasing a service from Messy Little Hands events, you agree to abide by the above wet weather policy.